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FAQs

Q: Are the prices in Singapore dollars (S$)?

A: Yes, they are.

Q: When will I receive my purchase?

A: We keep limited stocks on hand. Thus, the processing time of each order varies on the availability of stock. For orders relating to in-stock items placed and paid by Friday, we will mail them out by Monday. For orders relating to out-of-stock items, we will place an order with our suppliers and you should be able to receive your purchase within 2 - 3 weeks.

Q: How can I pay for my purchase?

A: Payment methods as follows.

  • local bank transfer - POSB 239-02277-4
  • PayPal - Invoice will be sent separately. Please note that there will be an additional 3.9% + $0.50 incurred.

Q: How can I check my order status?

A: Once we have received your pre-order items, an email will be sent out to notify you on the delivery or collection.

Q: How can I receive my purchase?

A:You can receive your purchases through

    • Self collection*   

    - Habourfront MRT on the second, third and last Tuesday of the month, 6.45pm to 7.30pm

    - City Hall MRT on the second, third and last Wednesday of the month, 6.30pm to 7pm

    - Pasir Ris MRT on the second, third and last Thursday of the month, 7pm to 7.30pm

    • Normail mail within Singapore**. Craftlovers is not responsible for any parcels that are lost or damaged by Singpost once the parcel has left our warehouse.
    • Registered mail within Singapore at $5 per order
    • Paid delivery within Singapore at $6 per order
    • Free delivery to your doorstep/smartpac within Singapore for orders above $150.
    • International Shipping - Shipping invoice will be sent separately

    * Please be punctual for your self collection appointment. Late comers who missed their time slot will have to reschedule the collection date.

    ** Additional postage might apply for heavy and bulky item. Please refer to the shipping rate per Singpost - https://www.singpost.com/postage-rate

    Q: Can I return and exchange the merchandise?

    A: We will accept returns or exchanges on defective merchandise and will reimburse cost for the merchandise in FULL